Refund Policy
Effective Date: 01/01/2025
At Clip on Trip, we strive to provide exceptional travel experiences. This Refund Policy outlines the terms under which refunds may or may not be issued for bookings, cancellations, or unused services.
Key Information
Business Name: Clip on Trip
Address: Jagatsukh, Near Himalayan Dairy, Manali-Nagar Road, (H.P.) 175143, India
Support Email: info@clipontrip.com
Phone: +91 9317000608
Website: https://clipontrip.com
1. Introduction
At Clip on Trip ("we," "us," or "our"), we strive to provide exceptional travel experiences. This Refund Policy outlines the terms under which refunds may or may not be issued for bookings, cancellations, or unused services. By booking with us, you agree to abide by this policy, which supplements our Terms and Conditions. Please review this policy carefully before making a booking.
2. Key Information
Business Name: Clip on Trip
Address: Jagatsukh, Near Himalayan Dairy, Manali-Nagar Road, (H.P.) 175143, India
Support Email: info@clipontrip.com
Phone: +91 9317000608
Website: https://clipontrip.com
3. Non-Refundable Services
The following services are non-refundable and non-exchangeable under any circumstances:
- Sightseeing and Transportation Segments: No refunds will be issued for unused sightseeing or transportation portions of a tour package, including buses, cabs, or other travel arrangements.
- Weather or Road-Related Cancellations: We are not responsible for cancellations of buses, cabs, or other transportation due to bad weather, poor road conditions, or other external factors beyond our control. No refunds will be provided in such cases.
- Program Changes: We reserve the right to modify the tour program due to weather conditions, holidays, or closures of historic monuments or institutions to ensure a smooth excursion. No refunds will be issued for such adjustments.
4. Air Conditioning in Hilly Areas
Air conditioning (AC) is not provided in hilly areas as a standard practice due to operational constraints. No refunds or discounts will be offered for the absence of AC in these regions.
5. Booking Confirmation and Availability
All bookings, including transportation, accommodations, and sightseeing, are subject to availability at the time of confirmation. If any component is unavailable, we will attempt to offer alternatives. No refunds will be guaranteed if alternatives are declined.
6. Cancellation by Client
If you (the client) choose to cancel your booking for any reason—including but not limited to death, accident, illness, or non-payment of the balance amount—the following cancellation charges will apply:
- 30 Days or More Prior to Departure: You must inform us at least 30 days in advance via email (info@clipontrip.com) or phone (+91 9317000608) to request a cancellation, postponement, or advancement of your booking. A partial refund may be considered, subject to deduction of cancellation fees outlined below.
- Less Than 30 Days Prior to Departure: Cancellation charges will be applied as determined by Clip on Trip, up to 100% of the booking amount, depending on the timing and circumstances.
- Non-Refundable Deposits: Any advance payments or deposits are non-refundable unless explicitly stated otherwise at the time of booking.
Cancellation charges will vary based on third-party provider policies (e.g., hotels, transportation services) and administrative costs incurred by Clip on Trip.
7. Changes Due to Unforeseen Events
Extra charges may apply for unforeseen events, such as natural disasters, roadblocks, or sudden operational changes. These costs are not refundable and must be borne by the client. No refunds will be issued for disruptions caused by such events.
8. Modifications to Package Costing
Clip on Trip reserves the right to adjust package costs due to increases in taxes, tariffs on hotels, transportation, or other services. If such changes occur after booking confirmation:
- You will be notified of the updated cost.
- No refunds will be issued if you choose to cancel due to the revised pricing.
9. Refund Process
- Eligibility: Refunds, if applicable, will only be processed for cases explicitly outlined in this policy or agreed upon in writing at the time of booking.
- Request Submission: Refund requests must be submitted in writing to info@clipontrip.com within 7 days of the cancellation or incident, including booking details and supporting documentation (if applicable).
- Processing Time: Approved refunds will be processed within 15-30 business days and credited to the original payment method.
- Non-Transferable: Refunds cannot be exchanged for other services or transferred to another booking unless agreed otherwise.
10. Force Majeure
Clip on Trip is not liable for refunds in cases of cancellations, delays, or changes due to force majeure events, including but not limited to natural disasters, government restrictions, strikes, or pandemics. Affected bookings may be rescheduled at our discretion, but no refunds will be issued.
11. Contact Us
For refund-related inquiries or to initiate a request, please reach out to:
Support Email: info@clipontrip.com
Phone: +91 9317000608
Additional Resources: Privacy Policy, Terms and Conditions, and Cookies Policy.
12. Updates to This Refund Policy
We may update this Refund Policy at our discretion to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date. Your continued use of our services signifies acceptance of these terms.