Customer Conduct Policy

Business Name: Clip on Trip

Address: Jagatsukh, Near Himalayan Dairy, Manali-Nagar Road, (H.P.) 175143, India

Support Email: info@clipontrip.com

Phone: +91 9317000608

Website: https://clipontrip.com

Traveling with Clip on Trip, especially in group settings or adventurous environments like the Himalayas, requires cooperation and respect to ensure safety, sustainability, and a positive experience. This policy establishes standards to:

• Protect the well-being of all participants, staff, and local communities.
• Maintain the integrity of our tours and the natural environment.
• Prevent disruptions that could affect the enjoyment or safety of others.

You are expected to:

• Follow Instructions: Comply with all directions provided by Clip on Trip staff, tour guides, or third-party providers (e.g., drivers, activity instructors) regarding safety, schedules, and itinerary details.
• Respect Others: Treat fellow travelers, staff, guides, and local residents with courtesy and respect, refraining from abusive language, harassment, or disruptive behavior.
• Stay Safe: Adhere to safety guidelines, including wearing provided gear (e.g., helmets, life jackets) during adventure activities and staying within designated areas or trails.
• Protect the Environment: Follow our Environmental/Sustainability Policy by avoiding littering, damaging natural sites, or disturbing wildlife.
• Be Punctual: Arrive on time for departures, activities, and meeting points to avoid delays for the group.

The following actions are strictly prohibited during your trip:

• Illegal Activities: Engaging in or possessing illegal substances, violating local laws, or participating in any unlawful behavior.
• Intoxication: Excessive alcohol consumption or drug use that impairs your ability to participate safely or disrupts others.
• Violence or Threats: Physical or verbal aggression toward staff, guides, fellow travelers, or locals.
• Non-Compliance: Ignoring safety instructions, wandering off from the group without permission, or engaging in reckless behavior (e.g., climbing restricted areas).
• Damage to Property: Vandalizing equipment, accommodations, vehicles, or natural sites.
• Smoking in Restricted Areas: Smoking in vehicles, shared accommodations, or areas where it is prohibited for safety or environmental reasons.

If you fail to adhere to this policy:

• Warning: You may receive a verbal or written warning from our staff or guides to correct your behavior.
• Removal from Tour: Clip on Trip reserves the right to remove you from the tour or activity without prior notice if your conduct poses a safety risk, violates laws, or significantly disrupts others.
• No Refund: Removal due to non-compliance does not entitle you to a refund or compensation (see Refund Policy).
• Legal Action: In cases of illegal activity or damage to property, we may report you to local authorities and pursue reimbursement for losses.

• Group Tours: Your behavior affects the entire group. Disruptions (e.g., delays, unsafe actions) may lead to itinerary changes, and you may be held responsible for additional costs incurred.
• Adventure Activities: High-risk activities (e.g., trekking, rafting) require strict adherence to safety protocols. Refusal to comply may result in exclusion from the activity without refund.
• Weather and Terrain: In hilly areas like Manali, conditions can change rapidly. You must follow guide instructions during weather-related adjustments or emergencies.

If you witness or experience inappropriate behavior from others during your trip:

• Notify your tour guide or staff immediately.
• Contact us at info@clipontrip.com or +91 9317000608 after the trip for further assistance.

We will address concerns promptly and discreetly to maintain a positive experience for all.

When traveling with Clip on Trip:

• Respect local customs, traditions, and religious sites (e.g., dress modestly, ask permission before photographing people).
• Avoid actions that could offend or exploit local residents or their environment.
• Support local economies by purchasing from vendors or artisans when encouraged by your guide.

You are responsible for ensuring you are physically and mentally fit for the trip. If your condition or behavior (e.g., intoxication, exhaustion) jeopardizes safety, we may exclude you from activities or the tour without refund, as outlined in our Liability Waiver/Disclaimer.

For questions about this Customer Conduct Policy or to report issues during your trip, please reach out to:

Additional Resources: Privacy Policy, Terms and Conditions, Cookies Policy, Refund Policy, Booking Policy, Liability Waiver/Disclaimer, Environmental/Sustainability Policy, Travel Insurance Policy, Payment Policy

We may update this policy to reflect changes in our operations, customer feedback, or legal requirements. The updated version will be posted on our website with the revised effective date. Your continued participation in our services signifies acceptance of these terms.